Privacy Policy

When you place an order, submit a contact or pond installation form, or subscribe to updates, we collect the information you provide — name, email address, phone number, shipping address, and any project details you share.

When you browse the site, our hosting and analytics providers may collect standard log data such as IP address, browser type, pages visited, and referring URL.

• Fulfilling and shipping orders, and coordinating pond installation projects.
• Responding to inquiries, quotes, and customer support requests.
• Processing payments through Shopify and its payment partners.
• Sending order updates and, with your consent, marketing emails you may opt out of at any time.
• Understanding site usage and improving the customer experience.

We share information only with service providers we need to run the business — including Shopify (e-commerce and checkout), payment processors, and shipping carriers — and when required by law. We do not sell your personal information.

We use cookies and similar technologies to keep your cart working, remember preferences, and measure site traffic. You can disable cookies in your browser settings; some parts of the site may not function without them.

We keep order records for as long as needed to meet legal, tax, and accounting obligations. We use industry-standard safeguards to protect your data, but no system is perfectly secure.

You may request access to, correction of, or deletion of your personal information at any time by emailing info@maplecrownkoi.com. We will respond within a reasonable time frame in accordance with applicable Canadian privacy law (PIPEDA).

We may update this policy from time to time. Material changes will be posted on this page with a new "last updated" date.